📢 Flat rate shipping below $10 in multiple countries! Limited offer ends May 31 🛒 Order now

Frequently Asked Questions

Have questions? Please review the help topics below for information on eStore products and ordering.

If you still need additional support, please submit an eStore Support Request for assistance.

  • Products
  • Free Samples
  • Fees and Payment
  • About My Order
  • General
  • I have questions about a specific product. Who can I reach out to?

    Visit our ST Support page to browse the community or log a support ticket requesting product-specific information: https://www.st.com/content/st_com/en/support/support-home.html

    When will certain items be back in stock?

    We provide our best estimates of lead time on our product pages when available. Because different products require different lead times, we are unable to provide exact dates. We encourage you to use the “Notify Me” feature to receive an email alert when your desired item is back in stock.

    How do I search for a specific product?

    There are two ways to search for a product. The first is to type the name of that product in the search bar at the top of our eStore website. The second is to search using either Products or Applications in the eStore menu. Once you select a particular category, you will be given additional options to filter your search results in the left-hand menu.

    What is the maximum order quantity for products on the eStore?

    While 500 is the maximum order quantity for the eStore as a whole, actual quantity restrictions depend on the item. Please visit the product page on the eStore to view quantity restrictions and pricing information.

    I purchased a product with Packing Type listed as TAPE AND REEL. However, I received cut tape without a reel. Why did this occur?

    If you purchase a quantity that is less than a full reel, you may receive the product as cut tape. Please contact our support team if you have questions about packaging prior to placing your order.

  • What is ST's Free Sample policy?

    ST offers free samples of its products to design engineers to support new product designs and to qualify ST products in existing designs. We offer a limited number of free samples to qualified customers. You can request samples for these products online. You are required to create an account to request free samples, and must use a valid business or university email domain address when registering.

    How can I find out which products are available as free samples?

    Within product searches and categories, you have the option to either sort or filter results by Free Sample availability. You will also see a “Free” badge and “Add Free Sample” button for specific products that may be available as samples. The list of available products changes frequently as products are added to and removed from the program.

    Is there a limit to how many free samples I can order per product?

    The maximum quantity of free samples you can order depends on the product. In general the maximum quantity is up to three per item, but this may vary.

    Is there a limit to how many free sample orders I can place?

    ST offers a limited quantity of free samples to qualified business accounts or universities due to the large demand for our product samples. If you would like to obtain more samples than our policies allow, the same products are available for purchase.

    How do I request a free sample?

    First, locate the product(s) you need on the product page and click the "Add Free Sample" button, which appears when samples are available.  After you have chosen your product(s), click the "Proceed to checkout" button. You can select and adjust the allowed maximum quantity of each product in the cart. You are required to log in using a valid business or university email ID to complete the checkout process. After doing so, you will receive an order acknowledgment along with a notification once your order has shipped. 

    My free sample order was cancelled. Why did this happen?

    Per our terms and conditions, ST reserves the right to qualify free sample requests.

    I am being asked to pay customs fees for my free sample order. Why is this occurring?

    ST free sample orders are under DDP Incoterm rules. ST assumes all responsibilities and costs for delivering the products to your destination. This includes fees, duties, and taxes. However, some countries may charge additional fees that are out of the control of ST; additionally, carts with both free samples and paid items may incur additional customs/duties/taxes.

  • How much do you charge for shipping?

    Shipping costs may be determined by your location and whether you select standard vs. expedited shipping. Shipping rates will display in your shopping cart when you proceed to checkout.

    What methods of payment do you accept?

    At this time, the eStore accepts the following types of Credit Card payment: MasterCard, Visa, American Express, Discover, Diners Club.

    How can I request a tax exemption for my order?

    Please place your order first so that your profile and order are created. You can then reply directly back to the order confirmation (which should be from ST-eStore@Supplier-direct.com) and attach your tax exempt form. We will then be able to assist with processing your request.

    I have a voucher code, but I receive an error message when I try to use it. Why isn’t it working?

    Certain voucher codes require you to log into your myST account to redeem them. If you log in and are still receiving an invalid voucher error, please check your spelling/characters carefully, and ensure that you did not add any extra spaces if copying and pasting. If you continue experiencing issues, please reach out to our online support team for assistance.

    I had a free shipping promotion on my order. Why am I being asked for additional fees upon delivery?

    Free shipping includes transportation fees only; International shipments may be subject to duties, taxes, customs fees at the country of destination. The payment of fees are the responsibility of the Buyer.

    Why am I being asked to pay additional duties/taxes by the shipping company?

    Duties and taxes are defined by the country of import and are based on the delivery region, product type, value, country of origin, and other criteria. Buyers are billed directly for import fees, as these are not controlled by ST or our distributor. Please note that free sample products may also be subject to duties, taxes, and customs fees when shipped with FCA incoterms. DDP only applies when the total invoice value is $0.00 and the import country allows it. The import country makes the final decision on all shipments.

    How are FCA vs DDP incoterms determined for my shipment?

    An order that has at least one paid item (Total Merchandise Cost >$0.00), or has a ship-to location that does not allow DDP, will ship under FCA incoterms. Countries that allow DDP will ship under those terms if the order contains all free samples (Total Merchandise Cost =$0.00).

  • How can I change the address of the order after checking out?

    Once you have placed your order, you will not be able to make changes online. Please reach out to ST-eStore@Supplier-direct.com to request a change in your address or other order information.

    Does my personal information get stored on ST for future purchases?

    If you create a MyST account through the eStore or ST.com, you have the option to save information like addresses and contact information for future purchases.

    How long will my order take to ship? 

    Most UPS, FedEx, and DHL orders are shipped same day. Global Priority Mail and other US Postal Service orders ship on the next business day. Orders may take 2-5 additional days for shipping and delivery. These delays are due to extended warehouse processing times, caused by peak volume and COVID prevention procedures. .

    How can I track my order status? 

    Once your order has been processed for shipment, you will receive an email advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click to go directly to the carrier’s website and track your order. You can also log into your eStore account and find tracking information in the My Account section. 

    How can I cancel my order?

    Many of our orders ship the day they are placed, so cancellation is not always possible. If you would like to make a correction or request cancellation, please reach out to our Online Support Team using the contact information below.

  • What are your terms and conditions?

    The ST eStore Terms and Conditions can be found here: eStore Terms and Conditions

    How can I change the language setting on the eStore website?

    The ST eStore is currently only available in English, but we have plans to make additional translations available. Stay tuned!

    I still have questions and would like to speak to a customer service representative. Who can I reach out to?

    Please visit our ST Support Page to submit a support ticket.