Frequently Asked Questions

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Visit our ST Support page to browse the community or log a support ticket requesting product-specific information: https://www.st.com/content/st_com/en/support/support-home.html

We provide our best estimates of lead time on our product pages when available. Because different products require different lead times, we are unable to provide exact dates. We encourage you to use the “Notify Me” feature to receive an email alert when your desired item is back in stock.

There are two ways to search for a product. The first is to type the name of that product in the search bar at the top of our eStore website. The second is to search using either Products or Applications in the eStore menu. Once you select a particular category, you will be given additional options to filter your search results in the left-hand menu.

While 500 is the maximum order quantity for the eStore as a whole, actual quantity restrictions depend on the item. Please visit the product page on the eStore to view quantity restrictions and pricing information.

Within product searches and categories, customers have the option to either sort or filter results by Free Sample availability.

The maximum quantity of free samples you can order depends on the product. In general the maximum quantity is up to three per item, but this may vary.

Per our terms and conditions, ST reserves the right to qualify free sample requests.

ST free sample orders are under DDP Incoterm rules. ST assumes all responsibilities and costs for delivering the products to your destination. This includes fees, duties, and taxes. However, some countries may charge additional fees that are out of the control of ST; additionally, carts with both free samples and paid items may incur additional customs/duties/taxes.

Shipping costs may be determined by your location and whether you select standard vs. expedited shipping. Shipping rates will display in your shopping cart when you proceed to checkout.

At this time, the eStore accepts the following types of Credit Card payment: MasterCard, Visa, American Express, Discover, Diners Club.

Please place your order first so that your profile and order are created. You can then reply directly back to the order confirmation (which should be from orders@supplier-direct.com) and attach your tax exempt form. We will then be able to assist with processing your request.

Certain voucher codes require you to log into your myST account to redeem them. If you log in and are still receiving an invalid voucher error, please check your spelling/characters carefully, and ensure that you did not add any extra spaces if copying and pasting. If you continue experiencing issues, please reach out to our online support team for assistance.

Free shipping includes transportation fees only; International shipments may be subject to duties, taxes, customs fees at the country of destination. The payment of fees are the responsibility of the Buyer.

Duties and taxes are defined by the country of import and are based on the delivery region, product type, value, country of origin, and other criteria. Buyers are billed directly for import fees, as these are not controlled by ST or our distributor. Please note that free sample products may also be subject to duties, taxes, and customs fees when shipped with FCA incoterms. DDP only applies when the total invoice value is $0.00 and the import country allows it. The import country makes the final decision on all shipments.

An order that has at least one paid item (Total Merchandise Cost >$0.00), or has a ship-to location that does not allow DDP, will ship under FCA incoterms. Countries that allow DDP will ship under those terms if the order contains all free samples (Total Merchandise Cost =$0.00).

Once you have placed your order, you will not be able to make changes online. Please reach out to orders@supplier-direct.com to request a change in your address or other order information.

If you create a MyST account through the eStore or ST.com, you have the option to save information like addresses and contact information for future purchases.

Most UPS, FedEx, and DHL orders are shipped same day. Global Priority Mail and other US Postal Service orders ship on the next business day. Orders may take 2-5 additional days for shipping and delivery. These delays are due to extended warehouse processing times, caused by peak volume and COVID prevention procedures. .

Once your order has been processed for shipment, you will receive an email advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click to go directly to the carrier’s website and track your order. You can also log into your eStore account and find tracking information in the My Account section. 

Many of our orders ship the day they are placed, so cancellation is not always possible. If you would like to make a correction or request cancellation, please reach out to our Online Support Team using the contact information below.

The ST eStore Terms and Conditions can be found here: eStore Terms and Conditions

The ST eStore is currently only available in English, but we have plans to make additional translations available. Stay tuned!

Please visit our ST Support page to submit a support ticket or contact us via phone:

https://www.st.com/content/st_com/en/support/support-home.html